Last updated 12 August 2026
Birth Companion is provided by Marina Seppä (Business ID 2898679-9, Helsinki, Finland). This policy explains how refunds work for premium purchases.
If Birth Companion is not right for you, you can request a full refund within 30 days of your order date, for any reason, including simply changing your mind. This applies to both the premium monthly subscription and the premium lifetime purchase. A refund returns the full amount you paid, including the VAT included in that price; Paddle, as Merchant of Record, issues the refund and handles the tax side.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank. When a refund is issued, premium access ends.
You can cancel the monthly subscription at any time from your profile in the app or through paddle.net. Cancelling stops future renewals; your premium access continues until the end of the period you have already paid for.
After 30 days we still consider refund requests case by case — for example a duplicate charge, a billing error, or a technical problem that prevented you from using the service. Please contact us and we will treat it fairly. Paddle's Refund Policy also applies to every order.
If you are a consumer in the EU, EEA, UK or Switzerland you have a statutory right of withdrawal of at least 14 days for distance purchases. Nothing in this policy limits your statutory rights under Finnish or EU consumer law; our 30-day guarantee is offered in addition to them.